Support

We're here to help.

Need help, have a question, or found a bug? Reach out and we'll get back to you as soon as we can.

Frequently asked questions

I forgot my PIN / secret code. Can you recover it?

No. For your security, your codes and encryption keys are stored only on your device and are never sent to us — we have no way to access or reset them. If you forget them, the vault's contents cannot be recovered. Please keep your codes somewhere safe.

Where are my photos stored?

Entirely on your device, in VaultX's private, encrypted storage. They are never uploaded to any server.

How do I open the vault?

Open the app (it looks like a calculator or dialer), type your secret code, then press = (calculator) or the call button (dialer). Confirm with Face ID / Touch ID and your PIN.

Why does the app close when I leave it?

By design — for privacy, VaultX closes and re-locks when you switch away, lock your phone, or go to the Home Screen, so your vault is never left open in the background.

How do I change the disguise or app icon?

Open the vault → Settings → Appearance → Disguise Style to switch between the calculator and dialer facade and matching Home-Screen icon.

How do I move photos between folders?

Inside a folder, tap ⋯ → Select (or Select All), choose photos, then Move to pick a folder or create a new one.

How does Wireless Transfer work?

In Settings → Wireless Transfer, turn it on and open the shown address in a browser on a computer connected to the same Wi-Fi. Keep the app open during the transfer.

Still need help?

Email us at urvikmoradiya@gmail.com with your device model and iOS version, and a description of the issue.