Support

How can we help?

Most answers are below. If you're stuck, email us. A real person replies, usually within two business days.

Email support

Bugs, questions or feedback. Include your device, iOS version and what you tried.
contact@morhover.com

Email us

Manage subscription

Change plan, cancel or check your renewal date in your Apple ID settings.

Open subscriptions

Request a refund

Purchases are processed by Apple, so refunds are requested from Apple.

Report a problem

Subscriptions and billing

What's free and what's Pro?

Free: all 10 ASCII styles, 17 character sets, every animation and color, photo edits, and export as photo, video or GIF up to 4K with no watermark. Pro adds 82 photo effects. You can try every Pro effect in the editor; Pro is only needed to export them.

How does the 7-day free trial work?

The yearly plan includes a 7-day free trial for Apple IDs that haven't had one before. Cancel at least 24 hours before the trial ends and you won't be charged. Otherwise the yearly subscription starts and renews each year until you cancel.

How do I cancel?

On your iPhone or iPad: open Settings, tap your name, then Subscriptions, choose ASCII Studio Pro and tap Cancel Subscription. Or go to apps.apple.com/account/subscriptions.

Deleting the app doesn't cancel a subscription. After canceling, Pro stays active until the end of the period you've paid for.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, choose the purchase and select "Request a refund".

I paid but Pro isn't unlocked

Open the app, tap the PRO badge, then Restore at the bottom. Make sure you're signed in with the Apple ID you used to subscribe (Settings > your name > Media & Purchases). Still stuck? Email us with the date of purchase.

How do I switch between monthly and yearly?

In Settings > your name > Subscriptions > ASCII Studio Pro, choose the other plan. Apple handles the timing and any credit.

Does Pro work on my iPad too?

Yes. Sign in with the same Apple ID and tap Restore on the Pro screen.

Using the app

How do I see my original photo?

Touch and hold the photo, or hold the compare button at the top of the editor. Let go to return to your edit. To blend the two, use Adjust > Strength.

How do I export a video or GIF?

Add motion in the Animate tool, tap Export, choose Video or GIF, then Create. When it's ready, save it to Photos or share it.

Where are my edits saved?

Edits save automatically inside the app and appear on the home screen under Your edits. Touch and hold an edit to duplicate or delete it.

The app can't save to my Photos

Open Settings > Privacy & Security > Photos > ASCII Studio and allow "Add Photos Only" or "Full Access".

Can I edit a whole video?

Not yet. Today you can pick a video and edit its first frame as a still, then animate it. Full video-to-video editing is on our roadmap.

Privacy

Your photos and videos are processed on your device and never uploaded. There's no account and no tracking. Read the full Privacy Policy and Terms of Use.

Requirements

  • iPhone or iPad with iOS or iPadOS 18 or later
  • Free storage for your exports (a 4K still is a few MB; a short 1080p video is about 3 MB)