Support
Goldmine is built and maintained by one person. Email is the fastest way to get a response — usually within 48 hours.
Before you write, please include
Settings → General → About → Software Version.
e.g. "iPhone 14 Pro" or "iPad Air (5th gen)".
Open Settings inside Goldmine, scroll to the bottom — the version is shown there.
A screenshot makes everything 10× faster to fix.
Common questions
The gold rate looks wrong
Goldmine fetches the public city gold-rate pages from GoodReturns (primary) and IIFL (fallback). These are retail city-level rates and may differ from a specific jeweller's window. If the number is far off (e.g. yesterday's price), pull-to-refresh on the Gold tab. If it persists, please email us with the city and the rate you expected.
I'm not getting price-alert notifications
Make sure notifications are enabled: iOS Settings → Goldmine → Notifications → Allow. Alerts are evaluated every time Goldmine fetches a new rate, which happens when you open the Gold tab, pull-to-refresh, or during a background refresh allowed by iOS.
How do I move my data to a new iPhone?
On the old iPhone: open Settings inside Goldmine → "Export all data". This creates a
.goldmine backup file. AirDrop it to the new iPhone, install Goldmine there, and
tap "Import from file" inside its Settings.
My data disappeared
Goldmine stores everything locally on your device. If you reinstalled the app without first
exporting a backup, iOS will have erased the data with the app — we cannot recover it. Please
export a .goldmine backup periodically; you choose where to save it (Files,
iCloud Drive, AirDrop, etc.).
Is Face ID safe?
Yes. Goldmine uses Apple's Local Authentication framework. Your biometric data never leaves your iPhone and we never receive it — Apple just tells the app "yes, the right person".
Can I use Goldmine on iPad?
Yes. The same build runs natively on iPad and adapts the layout to the wider screen.
How do I request a refund?
All purchases are processed by Apple. Request a refund at reportaproblem.apple.com. We can't refund directly because we never receive your payment.
Found a bug or have a feature request?
Email urvikmoradiya@gmail.com with as much detail as you can. Goldmine ships frequently and feedback shapes what we work on next.